From my last post about PayPal payment, The transaction seemed to be ok (I still wait for a few days for the money to my real domestic account yet, and that shouldn't be any problem)
As I mention in the last post that ==>
" I still having problem with the money I earn which not yet matured has disappeared somewhere. And not only that, the money I earn right now are all deducted even I have stopped all my ads (but when I look at the ads graph, they all still served, WHY?)"
Well, will come back when this is solved!
:)
==HERE is the reply from FanBox support ==
Greetings!
Thank you for contacting FanBox Member Services.
Your account is currently being reviewed to verify your FanBox Bank balance. The ad deductions occurring to your Earnings History is a bug that is currently affecting several accounts. Our tech department is aware of this bug and is currently working on resolving this situation.
We apologize for the inconvenience.
Please contact us if you have any questions or concerns.
Best Regards,
Nathalie
===================
I think what I do like about FanBox team is "they actually tell us what is going on, and don't feel shame to say that there is a bug in the system".
I do respect the way they solve the problem, and never get angry to them, because the team always response when I questions.
Good luck FanBox team.
:)
== Update Message From FanBox Support About my issue ==
Dear all friends,
(18/01/2011)
I 'd like to say that NOW my problem has been SOLVED. FanBox team helped release my stucked money already. And I have cashed out that amount already, just to make sure that it is exactly available for me.
Then I start experience Boosting and making Ads with FanBox again. I hope my account is back to normal like friends who never experience this money problem like me before.
But I still hope, this post is ringing the little bell to others who have problems.
And I would like to say that the most effective way to contact FanBox right now (for me) is through "Help" , "support", and don't forget your "Coach".
Enjoy Blogging,
and
Thanks again to FanBox Team.
As I mention in the last post that ==>
" I still having problem with the money I earn which not yet matured has disappeared somewhere. And not only that, the money I earn right now are all deducted even I have stopped all my ads (but when I look at the ads graph, they all still served, WHY?)"
Well, will come back when this is solved!
:)
==HERE is the reply from FanBox support ==
Greetings!
Thank you for contacting FanBox Member Services.
Your account is currently being reviewed to verify your FanBox Bank balance. The ad deductions occurring to your Earnings History is a bug that is currently affecting several accounts. Our tech department is aware of this bug and is currently working on resolving this situation.
We apologize for the inconvenience.
Please contact us if you have any questions or concerns.
Best Regards,
Nathalie
===================
I think what I do like about FanBox team is "they actually tell us what is going on, and don't feel shame to say that there is a bug in the system".
I do respect the way they solve the problem, and never get angry to them, because the team always response when I questions.
Good luck FanBox team.
:)
== Update Message From FanBox Support About my issue ==
| From: | FanBox Customer Support(FanBoxCustomerSupport@corp.fanbox.com) |
| Sent: | Monday, August 22, 2011 12:04:59 AM |
Greetings!
You are receiving this message because you had contacted Customer Service in regards a technical issue occurring with your account.
This message is to inform you that our Tech Department is still working on resolving any issues that may be occurring with your account.
We sincerely apologize for the delay and any inconvenience this may have caused.
We appreciate your patience.
Please contact us if you have any questions or concerns.
Best Regards,
FanBox Member Services
===========Dear all friends,
(18/01/2011)
I 'd like to say that NOW my problem has been SOLVED. FanBox team helped release my stucked money already. And I have cashed out that amount already, just to make sure that it is exactly available for me.
Then I start experience Boosting and making Ads with FanBox again. I hope my account is back to normal like friends who never experience this money problem like me before.
But I still hope, this post is ringing the little bell to others who have problems.
And I would like to say that the most effective way to contact FanBox right now (for me) is through "Help" , "support", and don't forget your "Coach".
Enjoy Blogging,
and
Thanks again to FanBox Team.
PS:
- Submit Your FanBlog FREE http://www.fanboxearnmoney.com
- Choose me as your "Coach", Click!
- See My FanBlogs
- Your comment is my willpower. Thanks for visiting. Let me hear how you doing with your FanBox.
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